Meftah business IT company (hereinafter referred to as the “Company”) is committed to protecting the privacy and confidentiality of users of the Meftah Accounting System (the “System”). This Privacy Policy explains how information is collected, used, stored, and protected.

1. Information We Collect

We collect information from users when they:

Register or create an account
Subscribe to or use the System
Fill out forms or submit requests
Contact customer support
Participate in surveys, promotions, or other features

The information collected may include:

Name and business name
Phone number and email address
Billing and subscription details
Accounting and financial data entered into the System
Usage timestamps and service activity records

2. Non-Personal and Technical Information

We may collect technical and non-identifiable information, including but not limited to:

IP address
Browser type and device information
Operating system
Login records and usage analytics

This information is used for analytical, security, and system performance improvement purposes.

3. How We Use Information

Collected information may be used for the following purposes:

To operate and maintain the System efficiently.
To improve user experience and develop System features.
To process subscriptions and payments.
To respond to inquiries and provide technical support.
To send important notifications regarding accounts, updates, or security matters.
To comply with applicable laws and regulatory requirements within the Kingdom of Saudi Arabia.

We do not use personal data for purposes inconsistent with applicable laws.

4. Data Protection and Security

The Company implements appropriate technical, administrative, and organizational security measures to protect data against:

Unauthorized access
Misuse
Alteration
Disclosure
Destruction

Security measures include encryption technologies, access control mechanisms, and secure hosting environments. However, no electronic system can guarantee absolute security.

5. Information Sharing and Disclosure

The Company does not sell, rent, or trade users’ personal information. Information may be shared only in the following circumstances:

With affiliates, partners, or service providers for operational purposes
To comply with legal obligations or court orders
To protect and defend the rights of the Company or its users
In connection with a merger, acquisition, or corporate restructuring, provided data protection standards are maintained

All disclosures are limited to what is necessary and in compliance with applicable laws.

6. External Links

The System may contain links to third-party websites or services. The Company is not responsible for the privacy practices or content of such external sites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

7. Data Retention

User data is retained in accordance with the applicable subscription-based retention policy. Upon expiration of the designated retention period, the Company reserves the right to permanently delete data from its servers unless otherwise required by law.

8. Changes to This Privacy Policy

The Company reserves the right to update or modify this Privacy Policy at any time. Updates will be published within the System or on the official website. Continued use of the System after changes are posted constitutes acceptance of the revised Policy.

9. Consent

By using the Meftah مفتاح Accounting System, the User acknowledges and agrees to this Privacy Policy and the associated Terms and Conditions governing the use of the System.

10. Contact Information

For any questions regarding this Privacy Policy, please contact: [email protected]